Best-In-Class Response Processes

Global 24 Advisory & Assistance has Global Security Operations Centres in Sydney, Australia and Bangkok, Thailand with micro centres in Wellington (New Zealand), Madrid, Perth, Singapore and Melbourne.

Our Operations centres are staffed 24/7/365 days a year.

At Global 24 Advisory & Assistance, our response processes are designed to provide exceptional support in any situation, ensuring that every traveller receives the highest standard of care, guidance, and assistance.

With a best-in-class approach, we combine cutting-edge technology, expert analysis, and a global network of resources to respond to any emergency or unexpected event in the most efficient and effective way possible.

1. Rapid Incident Detection and Notification

Global 24’s response processes begin as soon as a potential risk or incident is detected. Our teams work around the clock, 24/7, monitoring global events that may affect travelers. Whether it’s a natural disaster, security threat, or health emergency, we utilize advanced monitoring tools and data analytics to spot incidents early.

As soon as an event is identified, Global 24 Analysts swiftly assess its potential impact on travelers in the affected area. They then trigger the appropriate response, which includes immediate notifications to both the affected travelers and their organization. This early-warning system ensures that those at risk can take preventive actions, such as evacuating or altering travel plans, before the situation escalates.

2. Coordinated and Streamlined Communication

Effective communication is critical in crisis situations, and Global 24 excels in ensuring clear, concise, and timely exchanges between all parties involved. Our response teams are highly trained to manage communication between travelers, corporate clients, local authorities, medical teams, and other necessary stakeholders.

Through our Global Alert App, travelers can receive real-time updates and instructions from Global 24. In turn, Global 24 keeps employers and relevant contacts informed of the situation’s progression, ensuring that everyone is aligned and up to date. This seamless communication process allows for rapid decision-making and coordinated action, minimizing the risk of confusion during emergencies.

3. Custom Tailored Crisis Management

Global 24’s response processes are not one-size-fits-all. We understand that each crisis is unique, and we tailor our crisis management strategies to the specific needs of the traveller and the situation. Whether it’s an evacuation, a medical emergency, or a security incident, our expert teams respond in the most appropriate way to minimize risks and ensure the safety of individuals.

For instance:

Medical Emergencies: If a traveller falls ill or is injured, we ensure immediate access to medical care, from coordinating with local hospitals to arranging emergency evacuation if required.
Security Crises: In the case of civil unrest, terrorism, or any violent conflict, Global 24 coordinates evacuations or provides safe havens while ensuring travelers have the resources to stay informed about security threats.
Natural Disasters: In the event of a disaster such as an earthquake, hurricane, or flood, we have predefined protocols for evacuations, shelter arrangements, and logistical support to help travelers get to safety.

4. 24/7 Availability and Accessibility

Global 24’s response processes are designed for round-the-clock availability, meaning that no matter the time zone or local conditions, travelers can reach assistance anytime. Whether it’s an urgent need for guidance on a travel route, emergency medical care, or evacuation support, our response teams are always available, ensuring continuous support for travelers.

The Global Alert App ensures that travelers can easily contact our support teams and access emergency services. Our specialists are always on standby to respond immediately to requests for help and offer solutions that prioritize safety and wellbeing.

5. Integration with Local Expertise

To ensure that our responses are grounded in the most current and relevant local information, Global 24 works closely with a network of local experts in a wide variety of fields: from security professionals and healthcare providers to legal advisors and logistics coordinators. This ensures that the response is not only swift but also highly informed and effective.

For example, in a high-risk country or conflict zone, Global 24’s local partners may assist in navigating the area safely, providing context on political climates, identifying safe zones, and offering crucial local contacts. This local expertise greatly enhances the effectiveness of our response processes, allowing us to execute tailored solutions on the ground.

6. Risk Mitigation and Post-Incident Support

A core aspect of Global 24’s best-in-class response is our proactive approach to risk mitigation. After a crisis is managed, we ensure that we help travelers recover and minimize the long-term impact of the incident. This includes offering medical follow-up, psychological support for trauma or stress-related incidents, and logistical assistance to help the traveler get back to their journey or repatriate if necessary.

We also assist organizations in conducting a post-incident review, evaluating the situation and identifying opportunities to strengthen future response protocols. This iterative feedback loop helps refine our processes and continuously improve our ability to respond to future crises.

7. Comprehensive Reporting and Documentation

After the crisis has been managed, Global 24 provides detailed reports and documentation of the event, including timelines, actions taken, and outcomes achieved. These reports are critical for organizations to understand the incident fully and to comply with any insurance claims or regulatory requirements. The comprehensive nature of these reports also helps in refining future travel risk management strategies.